We receive many questions about the event. Below you’ll find the most common questions that we receive. If you have a question not addressed below, please email us by clicking here.
Tickets can only be purchased at the box office on the night you arrive. We accept cash and credit cards.
Tickets are $25 per person. We accept cash as well as credit cards.
No, but it is advised to come early to avoid long lines.
The attraction is not recommended for small children and toddlers. We have had young children (7 & 8 year-olds) go through and have a great time and on the flip side, we've seen adults that can't make it through. It's different for each person.
Yes, but due to limited parking it is suggested to either be dropped off or carpool with larger groups. All drop offs are to be done in the parking lot; no guest will be allowed to drop off at the street level, you must drive up to the parking lot.
It's always best to arrive early in the night. The last group of guests enter the haunt 15 minutes before closing.
When you first arrive you will be greeted by one of our staff members who will direct you to the appropriate lines and answer any questions you may have.
Opening night is Friday, October 4th, 2019.
Friday nights: 7 - 11 pm
Saturday nights: 7 - 11 pm
Sunday nights: 7 - 10 pm
We are located on Old Orchard Street in North White Plains, NY. One mile up the road from the North White Plains Stop-n-Shop supermarket. To see a map, click here.
The earlier the better. Lines usually start about 30 minutes prior to opening.
For safety reasons and maximum scares, 6 people in a group is the maximum allowed.
There is no "SAFE" word but please alert one of our staff members and they will be able to escort you to the ticket booth to meet up with your family/friends.
No, not by us, but you might run away through the woods screaming on your own!
Sorry to disappoint, but unfortunately, we will not be hosting "Children's Day" this October.
No. Unfortunately the grounds are not wheelchair accessible.
It depends, please check the website on the day of your visit for more information.
Great! Click here to send us an email!
Generally it takes 20-25 minutes.
Yes, there is a snack bar with food and drinks for purchase at the conclusion of the event.
Sorry, no refunds.
No, we have a strict no contact rule in this haunt that includes patrons. Please do not touch anyone or anything and you will not be touched. Should intentional touching by a patron occur you will be immediately escorted off the premises without completing the event by our security team.
No, please refrain from taking photos, video, bringing flashlights, and glowsticks.
If you would like to go through the event again, you must purchase a new ticket.
Yes, there is free parking.
All patrons will voluntarily assume all risks and dangers associated with each and every attraction and agrees to release the operator(s), affiliates, officers, directors, employees, and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending this attraction. This is an outdoor attraction which is held in the dark! APPROPRIATE ATTIRE IS REQUIRED. You will experience rough terrain, audio & visual disturbances, low visibility, strobe lights, fog, damp and/or wet conditions, encounter uneven walking surfaces in a physically demanding environment. While every effort is made to ensure your safety, you should not participate if you are: pregnant; suffer from claustrophobia; are prone to seizures; have heart, back, or respiratory problems.